Refund policy
Last updated
In short
- Monthly plans: cancel any time and keep the plan until the period ends. No partial refunds.
- Yearly plans: a full refund if you ask within 14 days of buying.
- Sponsored places: a full refund if cancelled before the start date, none after.
- Listing an agency is free, so most agencies never pay anything.
Paid plans aren't on sale yet. During launch, agencies can join the Founding programme for free. This policy applies once paid plans are available.
1.Monthly plans
You can cancel a monthly plan at any time. You keep your plan until the end of the period you've paid for, and it doesn't renew after that. We don't refund part of a month.
2.Yearly plans
If you ask within 14 days of buying a yearly plan, we refund it in full. After 14 days you can cancel so it doesn't renew, and you keep the plan until the end of the year you've paid for.
3.Sponsored places
If you cancel a sponsored place before its start date, we refund it in full. Once it has started, we don't refund it.
4.Founding programme
Founding agencies get paid-plan features for free for a set time, so there's nothing to refund. When the free period ends, the agency moves to the free plan unless it chooses a paid one.
5.How to ask for a refund
Email agencies@ytagencies.com from the address on your account, or use the contact form, with your agency name and what you'd like refunded.
6.Who processes refunds
Our plans are sold through our payment provider, which acts as the merchant of record: it takes the payment, handles tax and sends the refund back to your original payment method. How quickly the money arrives depends on your bank or card issuer.
Questions? Contact agencies@ytagencies.com.